News & History

Wednesday, June 10, 2009 - The Role of Customer Service in HR

THIS PROGRAM HAS BEEN APPROVED BY HRCI FOR ONE (1) RECERTIFICATION CREDIT

Our June meeting will be held at New World Landing on Wednesday, June 10th, from 11:30 am to 1:00 pm. Our speaker will be Mary White, SPHR, and she will be speaking on "The Role of Customer Service in HR". Mary is the co-founder of the Mobile Technical Institute (www.mobiletechwebsite.com) and MTI Business Solutions, which is a full-service training and consulting firm based in Mobile, AL. She is also the author of "101 Successful PR Campaign Tips" in the LifeTips book series, and is currently working on her next book in the series, "101 Tips on Human Resources Management".

In her presentation, Mary will discuss the human resources department as an organization's first point of contact with applicants and new hires and how that department then sets the tone for how prospective employees view the company's culture. Organizations that wish to cultivate a culture of internal and external customer service must first examine the points of contact that take place between the HR department and applicants, new hires, and incumbent employees. By making sure that the right messages are sent from the first point of contact with the HR department, it is possible to set the stage for cultivating a positive culture of internal customer service that will permeate every aspect of the organization-including how employees treat each other and the level of service they provide for external customers.

Please RSVP using the link on our website. RSVP's must be received by Friday, June 5th.

The meeting cost is $15 for GPSHRM members (for those who have not already pre-paid) and $25 for guests. If you attend as a Guest and join our Chapter within 30 days of the event, you will receive a $10 discount on your current year dues. If you have any questions, please call or e-mail Stephanie Liles, VP of Membership.

We hope to see you at our June meeting and hope that you are having a GREAT day!

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